CUSTOMER SERVICE Question not answered yet? We are here to help! Choose a topic Product HelpManage My AccountOrders and ShippingBackMy battery is not charging?How long does it take to charge my ice fishing battery?How do I resolve an issue with my product?I need to return my productI just purchased a Norsk Lithium battery and it is completely dead upon arrival. Is it defective?My charger is getting hot while chargingBackHow do I change my email / password?How do I update my shipping information?How do I change my payment method?BackWhere is my order?When does my order ship?How do I resolve an issue with my order?Can I cancel my order? STILL HAVE QUESTIONS? Visit our Help Center >