GENERAL QUESTIONS
Manage My Account
How do I change my email / password?
You can change your email / password from My Accounts page.
How do I update my shipping information?
You can update your shipping information on your Account page.
How do I change my payment method?
Your payment methods can be accessed on your Account page.
Orders & Shipping
Can I cancel my order?
You can access your order from your Accounts Page. However, we will not be able to cancel or make changes to an order once it begins processing.
Where is my order?
You can access ALL of your orders and tracking on your account page. Once on the orders page – access each order with the VIEW button to the right of the order. Tracking information will be located at the bottom of this page.
When does my order ship?
Typically your order will take 24-48 hours to process. Once your order has shipped we’ll send you a confirmation email that will include tracking information. You can access your orders and view tracking as well on your account page.
Product Help
My battery is not charging?
What charger are you using? All Norsk Lithium ice fishing batteries will only work with their respective Norsk Lithium Chargers.
Please make sure you are using the charger associated with your battery:
| Battery | Charger | Rapid Charger |
|---|---|---|
| Norsk Lithium 7.5AH Battery | 2A 12.6v Norsk Lithium Charger | None |
| Norsk Lithium 15AH Battery | 2A 12.6v Norsk Lithium Charger | 7A 12.6v Norsk Lithium Rapid Charger |
| Norsk Lithium 20AH Battery | 3A 16.8v Norsk Lithium Charger | 7A 16.8V Norsk Lithium Rapid Charger |
| Norsk Lithium 32AH Battery | 3A 16.8v Norsk Lithium Charger | 7A 16.8V Norsk Lithium Rapid Charger |
How long does it take to charge my ice fishing battery?
- The amount of time required to charge a Norsk Lithium ice-fishing battery depends primarily on two factors.First, the battery’s capacity, expressed in Amp Hours. Second, the output of the charger, expressed in Amps.
The time it takes to charge a battery comes down to how many amp hours need to be put back into the battery and how many amps of output coming from the charger.
“If a 20 Amp Hour battery has been discharged 50%, 10 Amp Hours need to be replaced. If the charger being used to recharge the battery outputs 2 Amps, the battery in question will be fully recharged in 5 hours.” – James Holst
The larger the lithium battery’s capacity, the longer it will take the battery to charge. Here are the charge times you can anticipate.
Using Standard Charger:
- 7.5AH – Under 4 hours with a Norsk Lithium 2A charger
- 15AH – Under 8 hours with a Norsk Lithium 2A charger
- 20.8AH – Under 7 hours with a Norsk Lithium 3A charger
- 32AH – Under 11 hours with a Norsk Lithium 3A charger
Using Rapid Charger:
- 7.5AH – No Rapid Charger Available
- 15AH – Under 3 hours with a Norsk Lithium 7A 12.6v charger
- 20.8AH – Under 3 hours with a Norsk Lithium 7A 16.8v Charger
- 32AH – Under 6 hours with a Norsk Lithium 7A 16.8v Charger
How do I resolve an issue with my product?
Please use the contact us form for any questions not answered here.
I just purchased a Norsk Lithium battery and it is completely dead upon arrival. Is it defective?
We need to ship our lithium batteries at a state of charge not exceeding 30% of their rated capacity so it is not uncommon to receive a new battery completely dead.
My charger is getting hot while charging
This is absolutely normal – during the charging process your charger could become warm to the touch. This does not indicate an issue with the battery or charger and will not damage either.
Where can I find a user manual for my battery?
You can download our user guides here: