ODIN
TECH GOD!
Official Answer
Make sure to charge your battery before connecting to the app.
Attempt to fully close the Norsk Guardian App. This can be done on iPhone by swiping up from the bottom of your screen until your app tabs pop up, simply swipe upwards on the app tab, and then re-launch the Norsk Guardian App.
This can be done on Android by clicking the three vertical lines on the bottom left of your home-screen and swiping the Norsk Guardian App upwards.
Answered by Odin TECH GOD!