Questions & Answers
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How do I edit an installation?
Asked by Charles H. in Indiana
ODIN
TECH GOD!Official AnswerTo edit an installation on the Norsk Guardian app, simply click the three vertical lines on the installation you would like to edit, then click ‘Edit installation’.
Answered by Odin
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How do I relocate a battery?
Asked by Tyler J. in Ohio
ODIN
TECH GOD!Official AnswerTo relocate a battery in the Norsk Guardian app, simply click the three vertical dots next to the battery you would like to relocate, then select ‘Relocate battery’.
Answered by Odin
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How do I rename a battery?
Asked by Amber L. in Rhode Island
ODIN
TECH GOD!Official AnswerTo rename a battery on the Norsk Guardian app, simply click the three vertical dots next to the battery you would like to rename, then click ‘Rename battery’.
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How do I engage Emergency Start Reserve on the Norsk Guardian App?
Asked by Hannah D. in Wyoming
ODIN
TECH GOD!Official AnswerTo engage Emergency Start Reserve, simply click on your starting battery that has reached 25% capacity, and scroll to the bottom, you will see a slider that says ‘Emergency Start Reserve’ simply swipe it to the right to access your reserved 25%
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How do I enable Deep Sleep using the Norsk Guardian App?
Asked by David P. in North Carolina
ODIN
TECH GOD!Official AnswerTo enable Deep Sleep using the Guardian App, simply click on the three vertical dots next to the battery you would like to enable deep sleep on, then click the ‘Enable Deep Sleep’ button.
Answered by Odin
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My battery is previously connected in the app, but now it says disconnected.
Asked by Dominic R. in Delaware
ODIN
TECH GOD!Official AnswerPlease attempt to fully close the Norsk Guardian app. This can be done on iPhone by swiping up from the bottom of your screen until your app tabs pop up, simply swipe upwards on the app tab, and then re-launch the Norsk Guardian App. This can be done on Android by clicking the three vertical lines on the bottom left of your home-screen and swiping the Norsk Guardian App upwards.
If this does not work, delete the battery from your app, and attempt to re-add the battery.
If both previous steps do not work, delete the Norsk Guardian app and re-install.
Answered by Odin
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Why am I not receiving the confirmation email for the Norsk Guardian App sign-in?
Asked by Caleb B. in Indiana
ODIN
TECH GOD!Official AnswerIf you are not receiving your confirmation email for the Guardian App, please check your spam and junk folders.
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My battery won’t connect to the app.
Asked by Oscar W. in Michigan
ODIN
TECH GOD!Official AnswerMake sure to charge your battery before connecting to the app.
Attempt to fully close the Norsk Guardian App. This can be done on iPhone by swiping up from the bottom of your screen until your app tabs pop up, simply swipe upwards on the app tab, and then re-launch the Norsk Guardian App.
This can be done on Android by clicking the three vertical lines on the bottom left of your home-screen and swiping the Norsk Guardian App upwards.
Answered by Odin
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How do I connect a battery to the Norsk Guardian App?
Asked by Justin M. in South Dakota
ODIN
TECH GOD!Official AnswerTo connect a battery on the Norsk Guardian App simply click the green button on the bottom of your dashboard that says ‘ + Add battery’.
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What is the voltage range of my 14.8V portable sonar battery?
Asked by Jessica M. in Illinois
ODIN
TECH GOD!Official AnswerThe voltage range of a 14.8v battery is 12v-16.8v.
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What is the voltage range of my 12.8V portable sonar battery?
Asked by Logan B. in North Carolina
ODIN
TECH GOD!Official AnswerThe voltage range of a 12.8v battery is 10v-14.2v.
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What is the correct charger for my Norsk 14.8V portable sonar battery?
Asked by Sarah W. in Texas
ODIN
TECH GOD!Official AnswerFor your Norsk 14.8v Portable sonar battery you must use a 16.8v Lithium-Ion Norsk Charger which will be orange as well in correspondence to the battery
For our 14.8v15ah and 14.8v20ah you can only use the 3a 16.8v Norsk Charger
For our 14.8v30ah and 14.8v50ah you can either use the 3a 16.8v Norsk Charger, or if you would like a quicker charge time you can use our 7a 16.8v Rapid Charger
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What is the correct charger for my Norsk 12.8V portable sonar battery?
Asked by Blake S. in Pennsylvania
ODIN
TECH GOD!Official AnswerWe only have one option for our GEN-3 12.8V batteries which will be the 14.2v 3a Green Standard LiFePO4 charger.
Answered by Odin
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What is the correct charger for my Norsk 11.1V portable sonar battery?
Asked by Allison M. in South Carolina
ODIN
TECH GOD!Official AnswerFor our Gen-1 and Gen-2 11.1v portable sonar batteries you cannot use the 14.2v 3a Green charger. This is because the previous generations used to be Lithium-Ion, but now our Gen-3 is LiFePO4, we do offer a 2a 12.6v Lithium-Ion battery made specifically for your Gen-1 and Gen-2 11.1v portable sonar batteries.
Answered by Odin
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Can I use the 16.8V 7A Rapid Charger?
Asked by Jennifer O. in Vermont
ODIN
TECH GOD!Official AnswerOnly the 14.8V 30AH & 14.8V 50AH battery models are compatible with the 7A 16.8V Rapid Charger. The 14.8V 15AH & 14.8V 20AH are NOT compatible.
Answered by Odin
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